Refund policy

Last updated: 3 November 2026

Thank you for shopping with us! We want you to be completely happy with your purchase. As our products are made to order, each item is produced specifically when an order is placed.

Please read our return and refund policy below before making a purchase.

1. Our Print-on-Demand Products

We operate a print-on-demand business in partnership with Printful. This means products are manufactured and fulfilled after an order has been placed.

Because products are made to order, we have certain limitations regarding returns and exchanges. However, we always aim to resolve any genuine issues with your order.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted or incorrect, please contact us as soon as possible.

We will investigate the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.

Examples of eligible issues include:

  • Products arriving damaged.

  • Printing errors or visibly defective prints.

  • Receiving an incorrect product.

  • Receiving an item with a manufacturing defect.

  • Products being materially different from what was ordered.

To help us resolve your issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs showing the affected product and the issue.

Please report any damaged, defective or incorrect items within 30 days of receiving your order, so that we can submit a claim to our fulfilment partner, Printful.

We will assess claims individually and keep you informed throughout the process.

3. Lost or Missing Orders

If your order has not arrived, please contact us so we can investigate its delivery status.

If a package is confirmed as lost in transit, we will work with our fulfilment partner to arrange an appropriate resolution, which may include a replacement or refund.

Please report missing orders within 30 days of the estimated delivery date.

4. Returns and Exchanges

As our products are made to order, we do not offer voluntary returns or exchanges simply because:

  • You changed your mind.

  • You ordered the wrong size.

  • You selected the wrong colour.

  • You no longer want the product.

  • You ordered the wrong item by mistake.

Please carefully review product descriptions, sizing charts, colours and order details before completing your purchase.

However, this policy does not affect any cancellation, return or refund rights you may have under applicable consumer protection laws.

5. Order Cancellations

Our products enter production shortly after an order is placed.

If you wish to cancel an order, please contact us immediately. We will do our best to stop production where possible, but cancellations cannot be guaranteed once an order has entered production or been shipped.

Nothing in this section limits any statutory cancellation rights that apply to your purchase.

6. Refunds

If your refund request is approved, the refund will be issued to your original payment method wherever possible.

Please allow the processing time of your payment provider or bank for the funds to appear in your account.

Where a refund is legally required, we will process it within the applicable legal timeframe.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect address is provided, please contact us immediately.

If the order has already entered production or been shipped, we may be unable to change the delivery address.

Additional shipping or reshipment costs may apply where an order is returned or cannot be delivered because incorrect information was supplied, subject to applicable consumer law.

8. How to Request a Return or Refund

If you experience a problem with your order or wish to exercise a cancellation or return right, please contact us via Instagram or the contact us form on the website.

Please include your order number and a clear explanation of your request.

For damaged or defective products, please also include photographs showing the issue.

Please do not send products back to our fulfilment partner without contacting us first. We will provide the appropriate return instructions where necessary.

9. Your Consumer Rights

Nothing in this policy is intended to exclude, restrict or override any consumer rights you may have under applicable law.

For customers in the United Kingdom, this includes rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, where applicable.

If a product is faulty, not as described or otherwise fails to meet your statutory rights, you remain entitled to the remedies provided by law.

Thank you for supporting our store. We appreciate your business and are always happy to help resolve any issues with your order.